Frequently Asked Questions

Our bundles are around 95-100g each.

A full sew-in weave with our virgin hair would approximately need 3-4 bundles.

We ONLY recommend buying 2 bundles when a frontal is being used or with lengths of 12-16" inches.

We recommend 3-4 bundles for silkier textures such as Silky Straight and Body Wave.

*TIP* purchase 3 of the same length for a fuller look. (EX: 16", 16", 16".)

Keep in mind the longer the hair the smaller the weft!

Our hair is raw and virgin human hair meaning it has not been processed in any way.

You can colour the hair however, once virgin hair is treated in any way, it is no longer virgin.

Be sure to keep colour-processed hair conditioned and moisturized.

We love savvy influencers and we are always looking for new bloggers to work with. 

Please drop us an email at info@tavaressstudio.co.uk with the subject title 'Influe'

WE WOULD OWN THE RIGHTS TO ALL IMAGES BLOGGERS AND INFLUENCERS PROVIDE ON THEIR INSTAGRAM PAGES EITHER PAID OR GIFTED. 

Depending on the hair you choose 5y+ with proper care!

Our customers generally use the hair for 12 to 24 months on TAVARES ESSENTIALS 

When your order is ready to be shipped we will email you the tracking number. After receiving the tracking email, tracking activities will be available after 24 hours.

No, Because most orders are custom made and we strive on processing, and ship items out as soon as possible, orders cannot be altered once payment is complete. For more details, you can check out our Shipping Policy

You can contact us with these methods in business time only.

By using the Contact Us page on our site.

By Email - info@tavaressstudio.co.uk 

IG/FB- Tavares_studioo

WhatsApp -  07897764774

Business Hours 

Monday - Friday

08:00 AM - 20:00 PM

Processing takes up to 3-5 business days, not including the day you ordered sometimes sooner. (This process can take up to 1 full week).

When your order is ready to be shipped we will email you the tracking number. After receiving the tracking email, tracking activities will be available after 24 hours. 

No returns due to hygiene reasons, especially if the hair has been worn (used) removed from its package, washed, combed, dyed, bleached, altered, or tempered, in anyway way.

The item must be in the same state and condition as it was received. All orders are final. 30% cancellation fee will be deducted. The exchange might be acceptable. 

Due to the nature of the business, we cannot offer any refunds. Order only if you are committed to purchasing. There are no exceptions.

No.

After your order is processed and the tracking number is sent, shipping takes about 2-3 business days to receive.

Please contact Royal Mail on (+44-345-774-0740) if the package is delayed.

Once you reach the checkout page and select the PayPal option, click the "CONFIRM ORDER BUTTON", you will be redirected to PayPal where you will be able to complete the checkout process. Simply follow one of the options to pay with your credit card. 

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately.

We will contact Royal Mail right away and initiate a trace for your package and have them start an investigation.

This investigation can take up to 3-10 business days but we cannot control how long it may take.

If it is determined that your shipment has been lost a replacement will be sent pending Royal Mails investigation results.

If the product comes back to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.

Your order will normally be shipped via Royal Mail to the address provided.

Tracking numbers are sent to your email address as soon as a shipping label is created.

If you do not receive a tracking number, please let us know. Use your Royal Mail tracking to track your package in transit.

Incomplete or incorrect address information is the major cause of shipment delays.

Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION.

Meaning, someone must be there to sign for the package. Royal Mail will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange redelivery.

It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments.